Grievance Redressal Policy
Effective Date: July 05, 2026 | Last Updated: July 05, 2026
Introduction
At ZDC Services, we are committed to providing reliable products, quality services, and responsive customer support. We value feedback from our users and believe that concerns, complaints, and grievances should be handled fairly, transparently, and efficiently. This Grievance Redressal Policy explains how users can report issues and how ZDC Services manages grievance resolution.
About ZDC Services
This policy applies to all official products and services operated by ZDC Services, including but not limited to ZDC Services App, ZDC Dental AI Analysis, Chai Karwaan, InstaMeat, ZDC Ads Agency, and future products officially launched by ZDC Services.
Purpose of this Policy
- Provide users with a clear process for raising complaints.
- Ensure grievances are handled fairly and professionally.
- Promote transparency and accountability.
- Improve customer satisfaction through timely resolution.
- Continuously improve our products and services based on user feedback.
What Can Be Reported?
Users may submit grievances relating to account-related issues, payment-related concerns, refund requests, technical problems, privacy concerns, data protection requests, KYC verification issues, booking or order disputes, platform misuse, incorrect information, customer service experience, or any other product or service-related concern.
How to Submit a Grievance
You may submit your grievance via Email (dr.tariq075@gmail.com), Phone (+91 73550 75635), WhatsApp (+91 73550 75635), or, where available, through the official contact form on our website.
Information to Include
To help us investigate your concern efficiently, please provide your full name, registered mobile number, registered email address (if applicable), product name, order ID / booking ID / transaction ID (if applicable), a description of the issue, and relevant screenshots or supporting documents (if available). Providing complete information helps reduce processing time.
Grievance Review Process
Once a grievance is received, ZDC Services will acknowledge receipt (where applicable), review the information provided, conduct any necessary verification or investigation, contact the user if additional information is required, and provide a response or resolution based on the findings.
Resolution Timeline
We aim to review and respond to grievances within a reasonable timeframe. Complex matters requiring additional investigation or coordination with third-party service providers may take longer to resolve. We will make reasonable efforts to keep users informed where additional time is required.
Privacy of Complaints
All grievances and supporting information are handled with appropriate confidentiality. Information provided as part of a complaint will only be used for investigating, resolving, and documenting the issue, or where required by applicable law.
False or Misleading Complaints
Users are expected to provide accurate and truthful information. Knowingly submitting false, misleading, abusive, or fraudulent complaints may result in appropriate action in accordance with our Terms & Conditions and applicable laws.
Continuous Improvement
Feedback received through grievances helps us improve product quality, enhance customer support, strengthen security, improve operational processes, and deliver better user experiences.
Contact Information
Contact Information
ZDC Services
Email: dr.tariq075@gmail.com
Phone / WhatsApp: +91 73550 75635
Address: 39/2 Sangam Vihar Colony, Near Masjid, Jhansi, Uttar Pradesh – 284003, India
Changes to this Policy
We may update this Grievance Redressal Policy from time to time to reflect changes in our products, legal obligations, or customer support processes. The latest version will always be available on this page.